bigg6's Privacy Policy — Your Information Is Safe with Us

Introduction and Overview

bigg6 is a safe and trusted online gaming platform for players in Bangladesh. We believe that in the digital age, the protection of personal information is a fundamental right of every individual. To that end, all our services are operated through SSL (Secure Sockets Layer) encryption and we ensure fair play.

This Policy explains in detail what information bigg6 collects, why it collects it, how that information is used and stored, and what rights you have over your information. By using our services, you have the right to operate in a safe and transparent environment — and providing that assurance is our commitment.

This Policy applies only to information collected through bigg6's website and applications. We have no control over third-party websites or services, so their separate privacy policies should be read.

What Information We Collect

bigg6 collects various types of information in order to operate its services smoothly and provide users with the best experience. The information collected is divided into the following categories:

a) Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21+ are accepted)
• Mobile number and email address
• ID number (National ID / Passport — required for KYC verification)

b) Financial Transaction Information

• Records of deposit and withdrawal transactions
• Details of the payment method used — such as bKash, Nagad, Rocket, Upay, or bank account information
• Transaction amounts and dates

Note: bigg6 does not directly store any bank card or account passwords. Payment processing is completed entirely through encrypted channels.

c) Usage and Activity Information

• Game play history, betting records, and win/loss information
• Browsing and navigation patterns on the platform
• Login and logout times and IP addresses
• Device type, operating system, and browser information used

d) Communication and Support Information

Your conversations with the customer service team — via live chat or email ([email protected]) — are recorded. This is used for service quality improvement and dispute resolution.

e) Cookies and Tracking Information

Cookies and similar technologies are used on the bigg6 website. Cookies are used to manage sessions, remember user preferences, and ensure security. Cookies can be controlled from browser settings, though in some cases this may affect the functionality of the service.

Purposes for Using Information

bigg6 uses user information only for legitimate and necessary purposes. The main purposes are listed below:

• Account Management: For registration, login, password recovery, and account security.
• Identity Verification (KYC): To prevent fraud, combat money laundering, and ensure age verification (21+).
• Financial Transaction Processing: To process deposits and withdrawals and maintain financial records.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Communication: For important updates, transaction confirmations, security alerts, and support services.
• Security and Fraud Prevention: To detect suspicious activity and ensure the overall security of the platform.
• Responsible Gaming: To monitor user playing patterns and provide responsible gaming support.
• Legal Compliance: To comply with applicable laws and regulations.

We do not sell any personal information or transfer it to third parties for marketing purposes.

Information Sharing and Disclosure

bigg6 gives the highest priority to user privacy. We do not share your information with any third party except in the specific circumstances listed below:

Service Provider Partners

We use trusted technology partners to operate the platform — such as payment processors, cybersecurity services, and game providers. These partners only have access to the information necessary for their specific services and are bound under our strict confidentiality agreements.

Legal Obligations

If required by a legal order, judicial process, or a legitimate request from a regulatory authority, bigg6 may provide information in accordance with applicable law. In such cases, we will try to notify the user in advance where possible, though this may sometimes not be possible for legal reasons.

Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new ownership. Users will be notified in advance in such circumstances.

Fraud and Scam Prevention

Information may be shared with relevant authorities to assist in the investigation of cybercrime or financial fraud.

Data Protection and Security Measures

bigg6 has adopted extensive security measures both technically and administratively. The key features of our security framework are outlined below:

• SSL/TLS Encryption: All data transmissions are secured with the highest standard encryption technology.
• Access Control: Only authorized personnel have limited access to necessary information — the "least privilege" principle is followed.
• Two-Factor Authentication (2FA): Two-factor authentication is provided to strengthen account security.
• Regular Security Testing: Regular cybersecurity audits and penetration testing are conducted to identify vulnerabilities.
• Data Backup: Regular encrypted backups are maintained on secured servers.
• Staff Training: All staff receive regular training on data protection and privacy.

However, no data transmission over the internet is entirely risk-free. bigg6 strives to ensure the highest level of protection, but absolute security cannot be guaranteed. If you notice any suspicious activity, contact [email protected] immediately.

Data Retention Period

bigg6 retains user information only for as long as it is needed and legally required. The retention policy for different types of information is explained below:

• Account and Identity Information: For as long as the account is active and for the legally required period after the account is closed.
• Financial Transaction Records: For the period specified under financial regulatory requirements.
• Communication History: For customer support purposes, generally for a set period after the account is closed.
• Usage and Activity Logs: For as long as necessary for security analysis and compliance.

Once the retention period has ended, information is permanently deleted or transformed in a way that makes it impossible to identify any individual from it.

User Rights

Every registered user of bigg6 has the following rights over their own personal information. We respect these rights and assist in exercising them:

Right of Access

You may request a copy of your personal information held by us at any time.

Right to Rectification

If your information is incorrect or incomplete, you may request a correction or update.

Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, information required to meet legal obligations may not be possible to delete.

Right to Object

You have the right to object to the processing of your information for specific purposes.

Right to Data Portability

You may request your information in a structured, commonly used format and ask for it to be sent to a third party.

Protection of Children and Minors

bigg6 is a platform operated exclusively for those aged 21 and above. We do not knowingly collect or process any personal information from those under 21. If any information from a minor is found to have been collected inadvertently, we will arrange to delete it immediately and close the associated account upon becoming aware of it.

If, as a parent or legal guardian, you suspect that your minor child is using bigg6, please contact [email protected] right away.

International Data Transfers

bigg6 may use servers and technology infrastructure located in various parts of the world. As a result, in some cases your information may be transferred across international borders. For each such transfer, we ensure that:

• The information is held under equivalent or higher standards of privacy protection.
• Appropriate contractual safeguards are in place for international data transfers.
• All data is transferred in an encrypted state.

Policy Changes and Updates

bigg6 reserves the right to update this Privacy Policy from time to time. If significant changes are made to the Policy:

• The "Last Updated" date at the top of this page will change.
• Registered users will be notified by email.
• A message about significant changes may be displayed when logging into the platform.

Continuing to use the platform after the updated Policy is published will be considered acceptance of those changes. It is therefore recommended that you review this page regularly.